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- Business hours: Monday - Friday, 10am - 6pm (EST). Closed weekends and for most major Holidays.
- RobaRoba Support form for customers and fans can be found here.
- RobaRoba Support form for developers and publishers can be found here.
- Please allow 1-2 business days for RobaRoba Support to respond back on any inquiries. Response may be delayed due to new releases or holiday spikes.
- RobaRoba operates in $USD. We are unable to accept other forms of currency at this time.
- Not finding quality merch for your favorite game? Introduce us on social media by tagging @RobaMerch.
- Discovered an error on our site? Please let us know through the contact form so we can make a better experience for everyone.
- Do you need to reach our physical mailbox?
9401 West Colonial Drive
Ocoee, FL 34761
- The RobaRoba operations office is not open to the public for order pickup.
- All works are officially licensed and owned by the respective IP holder. If you believe that your content has been infringed, please see our form for developers and publishers here.
- If we made a mistake, please contact us within 14 days of delivery and we will get your order back on track.
- If you made a mistake upon ordering, contact us ASAP so we can fix any error prior to processing your shipment.
- Once an order is placed, additional orders can not be combined with previous orders.
- Missing or lost orders must be reported within 20 days of shipment for U.S. customers, 40 days for international customers.
- Damaged orders must be reported within 14 days of order delivery. Retain all packaging and contact us with order number, description, and photos.
- Coupons or discount codes can be applied during the checkout process. These offers can not be applied to past orders.
- Shipping and tax costs do not count towards coupons or deals requiring a spending threshold.
- Coupons can not be combined with other offers or sale items.
- We honor store sale prices on purchases made 48 hours prior to the offer launch as long as it is claimed while the sale is live.
- Preorders are charged at the time of purchase, not when orders begin to ship.
- Any orders containing both preorder and available items will be placed on hold till all merchandise is available for shipment.
- Once the window for preorders has closed, the item sale is final and will not be cancelled or altered.
- Delivery times associated with preorders are based on our best estimates and may alter due to unforeseen circumstances.
- RobaRoba reserves the right to change or modify policy information at any time without prior notice.
- RobaRoba reserves the right to suspend or terminate any account and cancel any current or future purchases without explanation.
- Examples of grounds for removal:
- Abuse of chargebacks or PayPal disputes. Please write our support for assistance and abide by our public policies.
- Breaking of Shipping and Return policies.
- Consistent issues with order delivery.
- Orders flagged for possible fraud.
- Threats of any kind (verbal, physical, or written) towards any customer, partner, client, employee or other RobaRoba party.