General Information

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  • Business hours: Monday - Friday, 10am - 6pm (EST). Closed weekends and for most major Holidays.
  • RobaRoba Support form for customers and fans can be found here.
  • RobaRoba Support form for developers and publishers can be found here.
  • Please allow 1-2 business days for RobaRoba Support to respond back on any inquiries. Response may be delayed due to new releases or holiday spikes. 
  • RobaRoba operates in $USD. We are unable to accept other forms of currency at this time.
  • Not finding quality merch for your favorite game? Introduce us on social media by tagging @RobaMerch.
  • Discovered an error on our site? Please let us know through the contact form so we can make a better experience for everyone.
  • Do you need to reach our physical mailbox?
          RobaRoba
          508 N Hudson St.
          Orlando, FL 32835 US
  • The RobaRoba operations office is not open to the public for order pickup.
  • All works are officially licensed and owned by the respective IP holder. If you believe that your content has been infringed, please see our form for developers and publishers here.

Order Information

  • If we made a mistake on your order, please contact us within 14 days of delivery and we will get your order back on track.
  • If you made a mistake upon ordering, contact us ASAP so we can fix any error prior to processing your shipment.
  • Missing or lost orders must be reported within 20 days of shipment for U.S. customers, 40 days for international customers.
  • Damaged orders must be reported within 14 days of order delivery. Retain all packaging and contact us with order number, description, and photos.

Sales/Discounts

  • Coupons or discount codes can be applied during the checkout process. These offers can not be applied to past orders.
  • Shipping and tax costs do not count towards coupons or deals requiring a spending threshold. 
  • Coupons can not be combined with other offers or sale items.
  • We honor store sale prices on purchases made 48 hours prior to the offer launch as long as it is claimed while the sale is live.

Preorders

  • Preorders are charged at the time of purchase, not when orders begin to ship.
  • Any orders containing both preorder and available items will be placed on hold till all merchandise is available for shipment. 
  • Once the window for preorders has closed, the item sale is final and will not be cancelled or altered.
  • Delivery times associated with preorders are based on our best estimates and may alter due to unforeseen circumstances.

Policy Information

  • RobaRoba reserves the right to change or modify policy information at any time without prior notice.
  • RobaRoba reserves the right to suspend or terminate any account and cancel any current or future purchases without explanation.
  • Examples of grounds for removal:
  • Abuse of chargebacks or PayPal disputes. Please write our support for assistance and abide by our public policies.
  • Breaking of Shipping and Return policies.
  • Consistent issues with order delivery.
  • Orders flagged for possible fraud.
  • Violations of our Privacy Policy or Terms of Service.
  • Threats of any kind (verbal, physical, or written) towards any customer, partner, client, employee or other RobaRoba party.