General Information

Thanks for checking out our service information! Find more on a specific topic by selecting one of the categories from the header above.

• Business hours: Monday - Friday, 10am - 6pm (EST). Closed weekends and for most major Holidays.
• RobaRoba Support form for customers and fans can be found here.
• RobaRoba Support form for developers and publishers can be found here.
• Please allow 1-2 business days for RobaRoba Support to respond back on any inquiries. Response may be delayed due to new releases or holiday spikes. 
• RobaRoba operates in $USD. We are unable to accept other forms of currency at this time.
• Not finding quality merch for your favorite game? Introduce us on social media by tagging @RobaMerch.
• Discovered an error on our site? Please let us know through the contact form so we can make a better experience for everyone.
• Do you need to reach our physical mailbox?
  RobaRoba
  9401 West Colonial Drive
  Unit #232
  Ocoee, FL 34761
• The RobaRoba operations office is not open to the public for order pickup.
  
• All works are officially licensed and owned by the respective IP holder. If you believe that your content has been infringed, please see our form for developers and publishers here.

Order Information

• If we made a mistake, please contact us within 14 days of delivery and we will get your order back on track.
• If you made a mistake upon ordering, contact us ASAP so we can fix any error prior to processing your shipment.
• Once an order is placed, additional orders can not be combined with previous orders.
• Missing or lost orders must be reported within 20 days of shipment for U.S. customers, 40 days for international customers.
• Damaged orders must be reported within 14 days of order delivery. Retain all packaging and contact us with order number, description, and photos.

Sales/Discounts

• Coupons or discount codes can be applied during the checkout process. These offers can not be applied to past orders.
• Shipping and tax costs do not count towards coupons or deals requiring a spending threshold. 
• Coupons can not be combined with other offers or sale items.
• We honor store sale prices on purchases made 48 hours prior to the offer launch as long as it is claimed while the sale is live.

Preorders

• Preorders are charged at the time of purchase, not when orders begin to ship.
  
• Any orders containing both preorder and available items will be placed on hold till all merchandise is available for shipment. 
• Once the window for preorders has closed, the item sale is final and will not be cancelled or altered.
• Delivery times associated with preorders are based on our best estimates and may alter due to unforeseen circumstances.

Policy Information

• RobaRoba reserves the right to change or modify policy information at any time without prior notice.
• RobaRoba reserves the right to suspend or terminate any account and cancel any current or future purchases without explanation.
• Examples of grounds for removal:
• Abuse of chargebacks or PayPal disputes. Please write our support for assistance and abide by our public policies.
• Breaking of Shipping and Return policies.
• Consistent issues with order delivery.
• Orders flagged for possible fraud.
• Violations of our Privacy Policy or Terms of Service.
• Threats of any kind (verbal, physical, or written) towards any customer, partner, client, employee or other RobaRoba party.

General Shipping

For shipping support, please contact us within 30 days of your order's shipment date at WeLoveYou@RobaRoba.GG.

• RobaRoba is based out of Ocoee, Florida in the United States.
• Orders are processed Monday-Friday and shipped utilizing USPS & FedEx.
• Order processing time, time it takes us to create and package your order, is normally 8-12 days for made to order apparel or 3-5 days for other items. New releases and holidays may cause delays. We will make public notice whenever there are major delays.
• Delivery dates offered by RobaRoba and the delivery service are estimates and are not guaranteed. We do not offer shipping reimbursement for orders that arrive after the estimated delivery period. Shipping time does not include order processing time.
• Shipping prices are calculated during checkout at the best rates offered by our logistics partners (based on order weight, parcel size, and address location).
• Each shipping option we offer comes with door-to-door tracking for orders in the US and most international countries.
• Tracking is sent via Email once an order has been processed and packaged for shipping.
• If the order confirmation or tracking email are not found, please check your spam folders. If they are still missing, please contact our support form with the addressed name for your order.
• We do not offer next day or expedited shipping options.
• Once an order is created, subsequent orders can not be merged into a single shipment.

Missing Shipments

• To help prevent lost orders, ensure your phone/email are active, address is correctly formatted, and any apartment/unit numbers are included upon ordering.
• If your order encounters an error during shipping and arrives back to our office, we will contact you via Email to arrange a reshipment. Any returns due to customer error will require additional shipping costs prior to reshipment.
• If an order is lost in transit, a one time replacement of the order will be offered per customer. If an order is lost again, this indicates an issue with the address or the local postal service and we will not replace the order a second time.
• Orders missing in transit must be reported within 30 days of your order's shipment date so RobaRoba can submit a missing mail search with our shipping partners on your behalf. RobaRoba is not responsible for missing parcels reported after the 30 day timeframe.
• We will not replace or refund orders that are lost or undelivered due to an incorrectly entered address or are reported after the 30 day shipment window.
• Postal carriers are likely to leave the package on your doorstep without signature. We recommend monitoring tracking to collect parcels once delivered or have your order sent to a P.O. Box. RobaRoba is not responsible for packages after they have been marked successfully delivered. Any evidence of stolen property should be reported to your local authorities.

Taxes 

• We cannot mark orders as a gifts or alter the value of an order.
• Customers in the State of Florida will be taxed according to their county.
• Customers outside the United States may be required to pay customs duties and/or import fees, called value add tax (VAT). Please reach out to your local customs or local post office for information on your country's tax laws and postal policies for claiming a parcel from customs.

Domestic Shipping

Customers living in the United States, U.S. territories, or U.S. military bases. Orders within the U.S. are supported by our partners at USPS and FedEx. Transit times vary depending on carrier delivery location, and shipment class but generally arrive within 2-8 business days once shipped.

We are unable to provide service in the following regions at this time due to consistent failed deliveries caused by the local post / customs office, exorbitant tax fees for import, or active restrictions / sanctions by a government entity. Thanks for understanding.

Afghanistan, Belarus, Bhutan, Brazil, Brunei, Chile, Cuba, Iran, Timor, Laos, Mexico, Myanmar, North Korea, Russia, Somalia, Sudan, Syria, Ukraine, Yemen.

International Shipping

Return to Sender (RTS)

Free/Discounted Shipping

• If a coupon or sale offers free shipping, the utilized optional will default to the most cost effective service.
  
• Domestic U.S. customers can expect USPS First Class, USPS Ground or FedEx Home Delivery.
• International customers will be sent either USPS First Class International or APC DDU. VAT is not covered, the recipient is responsible for any additional fees.

Prepaid Customs Legal Notice

• Packages are imported by the consignee/ebuyer. The consignee grants RobaRoba to import the goods on their behalf. The consignee/ebuyer agrees that RobaRoba has the right to pass to a subcontract the obligation of importing goods on their behalf. Taxes & duties are paid by the consignee alongside the purchase price of products [for DDP shipments].

Made To Order Policy

The majority of RobaRoba products are Made to Order (MTO) items. This means each MTO product is custom made for you. Once a MTO begins to process, we are unable to cancel or exchange the order. Please be mindful when picking shirt sizes, designs, and available color options.

• If you made a mistake upon ordering, contact us ASAP so we can fix any error prior to processing your shipment.
• MTO products are final sale when processing begins. A refund or exchange of the MTO item will not be available. This includes but is not limited to:
• Selecting the wrong shirt size or design (please reference our sizing charts before ordering).
• Wanting to return a gift.
• Deciding to cancel after the order has started processing. 
• If there are an issues with a received MTO order regarding quality, please contact us within 14 days of order delivery including photos of any damages. Orders are reviewed on a case-by-case basis. If approved, a replacement shirt of the same size and style will be offered as a one time courtesy per customer.

Condition 

RobaRoba seeks to deliver customers the best in quality across all offered merchandise. We are actively looking out for products that fall short of our standards. However, since most of our products are MTO or handmade, there are minor variances that may occur:

• Stray hanging threads off the edge of apparel. These can be snipped off with some scissors with no harm done. If the the thread is attached on both ends in the main stitch work or seem of the shirt, that is called a pull and they should not be cut.
• Translucent discoloration or residue on apparel. This is likely the fabric treatment leftover from the printing process. See our Care tab for easy washing tips.
• Build up or spacing of ink on printed shirt seams.
• Minor variations in shirt color from the product example due to shirt market availability.

Returns / Exchanges / Refunds

• Made to Order Items are final sale and are not open to return or exchange.
• Any returns or exchanges must be approved by RobaRoba support on a case-by-case basis. Delivered merchandise that is returned without approval will be abandoned and not supported.
• Any orders shipped back as a return or exchange are the responsibility of the customer. We do not provide pre-paid labels for returns. You may ship a return/exchange through the carrier of your choice, though we suggest utilizing one with tracking. RobaRoba is not responsible for any orders lost or damaged during return transit.
• Once tracking is assigned for an order, the parcel has been packed. Order adjustment is no longer available. Shipping and taxes can no longer be refunded.
• We can only provide refunds on the cost of items returned. No refund on shipping, return shipping, or taxes.

Digital Downloads/Codes 

• Any items that include digital files are no longer refundable once the key or download is sent, regardless of the digital content being accessed or not. This includes both digital only items and orders that come with physical items.

Wash Before You Wear

At RobaRoba, we create each custom apparel piece specifically for you at the time of order. Part of this process requires using a fabric treatment for applying graphics to the garment. This translucent solution may be visible on the fabric until the apparel is washed for the first time. Follow the instructions provided with each product before use to help ensure maximum lifespan by reducing image fading and cracking.

• A general list of care instructions for RobaRoba apparel (T-Shirts, Hoodies, Sweatshirts, Pants, Etc.):
• Do not dry clean apparel.
• Turn the apparel inside out.
• Wash with cold water on a gentle cycle.
• Light detergent is fine but no bleach or fabric softener.
• Tumble dry on low heat or better yet, line dry for best results.
• We do not suggest ironing but always do so inside out and not directly onto any graphics.
• Hand your new favorite shirt down for generations to come and enjoy!

We would love to see you enjoying the new threads form RobaRoba. Make sure to share a picture with us by tagging us on social media through @RobaMerch and tagging #GameMerchForAll.

Apparel Sizing Guides

We want to make sure you fit right in. Click on the apparel types below to learn more.

Unisex T-Shirts

Size	XS	S	M	L	XL	2XL	3XL	4XL
Length (in)	27	28	29	30	31	32	33	34
Width (in)	17½	19	20½	22	24	26	28	30

100% combed ringspun cotton (durable, super soft, minimal shrinkage)

Ladies Crew

Size	XS	S	M	L	XL	2XL	3XL
Length (in)	24¾	25⅜	26	26⅝	27¼	27⅞	28½
Width (in)	15¼	16¼	17¼	18¼	19¾	21¼	22¾
Sleeve (in)	6¼	6½	6¾	7	7¼	7½	7¾

100% combed ringspun cotton (durable, super soft, minimal shrinkage)

Youth T-Shirts

Size	XS	S	M	L	XL
Length (in)	19	20½	22	23½	25
Width (in)	14	15½	17	18½	20

60% combed ringspun cotton, 40% polyester (durable, soft, minimal shrinkage)

Zipper Hoodies

Pullover Hoodies

How Measurements are Made

Body Length: Lay garment flat (face down). Measure from center back neckline seam straight down to bottom of the front hem.

Body Width: Lay garment flat. 1" below the armhole flat measure the garment across the chest.

Sleeve Length: Lay garment flat (face down). Measure from center back neck to outer edge of shoulder seam, then along outer edge to sleeve end.